Privacy Policy

Who This Policy Applies To

This Privacy Policy applies to visitors to the TechSinc website and people who contact us about our services. In this policy, “TechSinc”, “we”, “us”, and “our” refer to the TechSinc business responsible for operating this website and responding to your enquiry.

For questions about this policy or our handling of personal information, email [email protected].

Information We Collect

We collect information that is relevant to providing and improving our website and responding to enquiries. This may include:

• Contact details: your name, email address, telephone number, company details, and preferred service.
• Enquiry information: the message, project requirements, objectives, budget context, or other information you choose to share.
• Correspondence: emails, meeting notes, and follow-up communications connected with your enquiry or business relationship.
• Technical information: IP address, browser and device type, referring page, approximate location, timestamps, and security or server logs.
• Usage information: interactions with pages and links where privacy-respecting analytics or similar measurement tools are enabled.

Please do not submit sensitive personal information, confidential credentials, payment-card details, or information you are not authorised to share.

How We Use Your Information

We use personal information only for clear business purposes, including to:

• respond to your enquiry and arrange relevant conversations;
• understand your requirements and prepare recommendations, estimates, or proposals;
• deliver and support services where you become a client;
• maintain website security, prevent misuse, and diagnose technical issues;
• improve our website, services, communications, and customer experience;
• meet legal, accounting, regulatory, and dispute-resolution obligations; and
• send marketing communications only where permitted and with a clear way to opt out.

Legal Bases and Consent

Depending on your location and the context, we may process information because:

• you asked us to take steps before entering a contract, such as reviewing a project enquiry or preparing a proposal;
• it is necessary to perform a contract with you or your organisation;
• we have a legitimate business interest in operating, securing, and improving our website and services, provided that interest does not override your rights;
• you gave consent, including through the contact-form acceptance control or an optional marketing choice; or
• we must comply with a legal obligation.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

Cookies, Analytics and Embedded Content

The website may use essential cookies required for WordPress administration, security, forms, or basic functionality. If optional analytics or advertising technologies are introduced, they should be activated in accordance with applicable consent requirements.

Pages may contain embedded content, such as a YouTube testimonial. The provider may receive technical information or set cookies when you interact with that content. Their handling of information is governed by their own privacy terms. You can manage cookies through your browser and, where available, the website consent controls.

Sharing and International Processing

We do not sell personal information. We may share limited information with trusted service providers that help us operate the website, host systems, deliver email, manage enquiries, provide analytics, or support client work. Providers are expected to use the information only for the agreed purpose and protect it appropriately.

Because TechSinc works with distributed teams and technology providers, information may be accessed or processed in countries other than your own. Where required, we use appropriate contractual, organisational, or legal safeguards for international transfers.

We may also disclose information when legally required, to protect rights or security, or in connection with a legitimate business reorganisation.

Retention and Security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including follow-up on an enquiry, delivery of services, record-keeping, security, and legal obligations. Enquiries that do not proceed may be periodically reviewed and deleted or anonymised when no longer needed.

We use reasonable technical and organisational safeguards designed to prevent unauthorised access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through website forms.

Your Privacy Rights

Depending on the law that applies to you, you may have the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion or restriction in certain circumstances;
• object to certain processing, including direct marketing;
• withdraw consent where consent is the legal basis;
• request a portable copy of eligible information; and
• complain to an appropriate data-protection or privacy authority.

To make a request, email [email protected]. We may need to verify your identity and clarify the request before responding. Some rights are subject to lawful exceptions.

Children, Third-Party Links and Updates

This business website is not directed to children, and we do not knowingly seek personal information from children through our enquiry forms.

Our website may link to third-party websites. We do not control their privacy practices and recommend reviewing their policies before providing information.

We may update this policy when our services, technology, or legal obligations change. The “Last updated” date identifies the current version. Material changes may also be communicated through an appropriate website notice.